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User unable to login to Kigo - Account is Inactive

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Information

 
Symptom
You can't login to Kigo, even after resetting password.
Environment
User
Cause
Resolution
The Account is already cancelled.
The reason you can't access Kigo is because your User Account is setup in the system as Inactive.
In order to reactivate it, the main user of the account needs to send us an email authorizing this update.
Additional Information

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