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Bookings missing in Kigo Commission Statement

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Information

 
Symptom
There are bookings missing in your Commission Statements in Kigo.
Environment
Commission Statements
Cause
Here are the possible causes:
  1. Checkout date is not covered by the Commission Statement Date Range
  2. Balance has been voided and refunded
  3. No owner is assigned to the property
  4. Booking status is not set to checked-out.
Resolution
To resolve this issue, please log a support case with Kigo Support by:
Additional Information

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